Our Role as Funeral Director
Our Funeral Directors perform a unique and indispensable role in our society. It is a role that is part vocation, part profession and part trade. The Funeral Director must always be available in time of need. He or she must provide emotional support, expert advice and practical help
The experience of our Funeral Director’s sympathetic ear is all the more valuable because we are dealing with the practicalities of the funeral. He will list to you the bereaved, as you decide what sort of funeral you want. He will inform you about the type of funeral that is available the type of services, the forms to be filled in, and the grants available.
As a matter of course, we are kept up to date with any changes that may occur in Social Security regulations relating to funeral grants and payments.
Experience and Expertise
Our experience and expertise extend beyond that required on a day-to-day basis and include knowing how to repatriate a deceased person from abroad and the legal requirements of sending the deceased to another country. We are sympathetic towards different ethnic and religious groups. Our Funeral Directors must be aware of the special needs involved in supporting those who have suffered an accidental or sudden death.
Assistance 24 hours a day
You can call us by phone at any time, 24 hours a day. You may call at out office, or alternatively we will call to see you. Together we will go through all the necessary arrangements and discuss options and available alternatives, ensuring that the wishes of the deceased and those of the family are carried out fully.
Training and Qualifications
Our Funeral Directors are trained and are qualified to act as a professional advisor and confidant, ensuring that the arrangements are carried out with efficiency and the dignity that this most difficult occasion demands.
No one knows when a death will occur, or when you will suffer the loss of a loved one. Death can occur at any time and anywhere. The Funeral Director will be responsible for the overall supervision of the funeral itself and will always be available from the time of death, to the ceremony and afterwards for help, support and comfort.
In taking instructions from you, we the Funeral Director commit hundreds and thousands of pounds of resources, equipment and time without any checks on credit worthiness. Once we have arranged a funeral at a given time and on a given day, we will carry out, regardless of circumstances. All arrangements made for the funeral are confirmed in writing, so that the details may be checked and agreed.
Compliance with Regulations
On a strictly practical side the Funeral Director ensures that behind the scenes all the necessary liaisons and deadlines are met, also that all the statutory paperwork is completed and is handed in at the right place at the right time. A full written estimate detailing the funeral costs will be given on request. Much of the work that the Funeral Director does is discreet and is not always readily apparent what dutie4s are carried out.
The Funeral Arrangements themselves can be made any time just by contacting us by telephone. We can call and see you or you may visit our office. In selecting us as your Funeral Directors, we will ensure that each and every detail is discussed with you thoroughly to ensure your wishes and those of the deceased are carried out correctly.
All documentation and discussion about the deceased and the funeral will be retained for future reference by ourselves and the family are kept in absolute confidence.
Arranging for Cremation Forms or Doctors Medical Certificates to be completed together with other legal and appropriate documents will be taken to the relevant authority.
The Removal of the Deceased
The removal of the deceased from the place of death to a place of rest in our Private Chapel. This service, providing we have the necessary authority, extends to each and every hour of the day, all year round.
Liaison and Confirmation
Liaison and Confirmation of the Funeral arrangements with clergy, Church, Cemetery and/or Crematorium, also liaison with the Police and H.M. Coroner where necessary, together with information and advice about the procedures.
The Arrangements and Payment of Fees and Disbursements
Relating to the funeral including: Press announcements, Floral Tributes, Hymn Sheets, Order of Service Sheets, Catering arrangements either at home or an external venue, plus any other details requested by relatives of the deceased. Where necessary a Grave will be purchased and fees paid.
Coffins and Caskets
We undertake to provide a selection of Coffins and Caskets for burial or cremation. The final coffin selection rests with the family. All arrangements will be confirmed by telephone before the day of the funeral.
On the Day of the Funeral
Your Funeral Director will be in attendance throughout the proceedings, to ensure the smooth running of events. Where necessary we will provide Limousines to follow the Hearse. All staff will be attired in appropriate uniform and shall ensure professional dignified attendance and supervision throughout the funeral.
If you require any help or advice at any time please contact us.
New Headstones and Additional Inscriptions
At the time of making arrangements for a funeral, it is not always easy to decide on any future memorial requirements.
Our specialist Monumental Masons are trained to help and advise you on all types of memorials. They are available to offer practical help at a time to suit and your family.
New Memorials and Headstones
In the case of the Funeral arrangements required a new grace, one should remember that from ordering a memorial the sculpture and production of the memorial could take several weeks, so if you would like a memorial to be erected at the earliest possible time, please discuss your requirements with our Monumental Mason at your earliest convenience.
In the case of an existing Memorial, we will arrange for you, a detailed report of the memorial and send you our recommendations for further work required, together with a estimate of the cost involved. All memorial work is carried out by expert craftsmen.